Frequently Asked Questions

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How can I buy an Axiom Handpan?

Most of our instruments can be purchased directly through our website, in person at our shop, seasonal event booths, and recognized affiliates.. If you're interested in a custom order or need servicing/repairs for your existing handpan, pantam, cupola, or PanArt Hang, please contact us for more details.

 

What is the price of an Axiom Handpan?

Pricing varies depending on several factors, including:​

• Note Layout: More complex layouts require additional time and precision.

• Material: Some materials are harder and thicker, requiring more effort to shape and tune.

• Production Methods: We explore innovative methods to make entry-level models more accessible while also crafting special, high-end instruments.

As we continue to research and catalog the sonic properties of different materials, we aim to offer rare and unique instruments that push the boundaries of sound.

For current pricing, visit our shop page or reach out to us directly.

 

What payment methods do you accept?

We offer a variety of secure payment options, including:

✅ Credit Cards (Visa, MasterCard, AMEX, Discover)
✅ PayPal
✅ Zelle
✅ Venmo
✅ Cash App
✅ Direct Bank Transfers
✅ Crypto (email required)

If you prefer a different payment method, please contact us, and we’ll do our best to accommodate your request.

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What are the shipping costs?

🚚 We currently offer Free Shipping with code "2025"

Otherwise, standard shipping rates are:​

• U.S. Domestic: $50 - $140 USD

• International: $100 - $300 USD

🌍 International buyers are responsible for any VAT, import duties, or customs fees required by their country.
📦 All instruments are fully insured for their value during shipping.

 

What sizes are available?

Axiom Handpans come in various sizes to suit different playing styles and preferences:

🎶 Available Sizes:​

• 15" (338mm) Inner Diameter (ID)

• 18" (457mm) ID

• 21" (533mm) ID

• 22" (559mm) ID

Each size offers a unique tonal profile and playing experience. By adjusting shell size and geometry, we can shape the internal frequency interference (impedance) to unlock new scales and sounds.

Stay tuned—we are continuously experimenting with new sizes!

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Do you provide a case with each purchase?

Yes! Every Axiom Handpan comes with a standard soft case for protection.

We also offer premium case upgrades if you need additional durability and security. Let us know if you’d like assistance selecting the best option for your needs.

 

Will my handpan go out of tune if it gets hot?

No, your instrument will not go out of tune simply from heat exposure.

🔥 Our handpans are kiln-treated multiple times during the tuning process, ensuring maximum tuning stability. While direct sunlight can cause temporary pitch fluctuations, your handpan will return to its original tuning once it cools down.

⚠️ Tip: Avoid playing your instrument in direct sunlight and avoid playing it when it is hot to prevent unnecessary stress on the metal.

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What models do you offer?

We craft a variety of handpan models, including:

🔹 Models range from: 4 note bass pans to 20+ note expanded layouts, all offering balanced tone, resonance, and playability. Our preferred material for our models is currently Stainless Steel, though this may evolve or expand over time.

🔹 Custom Models: Made-to-order designs featuring unique materials, scale configurations, artwork, or other personalized features.

Since our model lineup evolves with artistic inspiration and customer demand, we recommend checking our shop page or contacting us for current availability.

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What scales do you offer?

We offer a wide range of handpan scales, from traditional to fully custom layouts. Whether you’re looking for classic melodic tones or something completely unique, we can craft an instrument that fits your musical vision.

🎼 Want a specific scale? Contact us to explore our selection or discuss your custom options!

 

How do I care for and clean my Axiom Handpan?

 

1. Regular Maintenance:

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✔ Wipe down the instrument after each session with a soft, dry cloth or lightly oiled cloth to remove moisture and fingerprints.
✔ Avoid prolonged exposure to water or humidity.

 

2. Preventing Corrosion:

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✔ Apply protective oil (e.g., Seal 1, FrogLube, coconut oil, mineral oil, or specialty handpan oils) regularly.
✔ Keep dry before storing. If your instrument gets wet, dry it immediately and reapply oil.

 

3. Proper Storage:

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✔ Use a protective case to prevent dust, moisture, and damage.
✔ Store in a stable environment, away from extreme heat, cold, or humidity.

4. Cleaning:

✔ Use 70-90% isopropyl alcohol and a soft cloth to clean the surface (avoid the rubber edge trim).
✔ Reapply protective oil after cleaning.

 

5. Handling & Playing:

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✔ Handle with care to avoid dents or scratches.
✔ Avoid excessive force or playing with mallets/hard objects.

6. Tuning & Repairs:

✔ If you notice tuning drift or damage, contact us for professional service.

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What is your return policy?

 

We offer a 15-day return policy from the date of delivery.

📦 Return Conditions:

• The buyer is responsible for all return shipping costs.

• Instruments must be returned in original, undamaged condition.

• Any scratches or damage may result in partial compensation deductions, as we may be unable to resell the instrument at full price.

🛠️ Lifetime Warranty:
Your Axiom Handpan is backed by a lifetime warranty covering manufacturing defects. If an issue arises due to craftsmanship, we will repair or replace the instrument at no cost to you.

 

What happens if my handpan gets damaged or out of tune?

 

We offer professional re-tuning services for all Axiom Handpans.

📍 Service Details:

• The owner is responsible for shipping costs.

• If you need an estimate, please send us a video showcasing the issue.

💰 Re-Tuning Pricing:

• Standard wear & tuning adjustments: $75 + shipping

• Major repairs (e.g., dents, drops): Priced upon inspection.

We also offer in-person tuning services at our shop and at select handpan gatherings!

 

Where are you located?

We are based in Pahrump, Nevada, about 90 minutes from Las Vegas, near the beautiful landscapes of Death Valley, California.

📍 Want to visit? Contact us to schedule an appointment!

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