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Here are the answers to our most commonly asked questions:

 

How to buy an Axiom?

Most of our instruments can be purchased here through our website! To inquire about custom orders or to schedule the servicing/repair of your existing handpan, pantam, cupola, or PanArt Hang please contact us. 


 

 

What is the price?

Price varies depending on several factors. We explore innovative production methods to make entry into this art form more accessible for new players on select models. The complexity of the note layout influences pricing, as some layouts require more time and effort to shape. Additionally, the material used impacts the price; certain materials, being harder and thicker, require more time for construction, potentially raising the price. As we continue cataloging the sonic properties of various materials, we aim to offer special and rare instruments. This exploration is crucial for our ongoing work in the field.

What forms of payment can I use?

We offer various payment options for your convenience, including Credit Card, PayPal, Venmo, Cash App, and direct transfers. If you prefer a different payment method, please feel free to contact us, and we'll gladly assist you in finding a suitable alternative. Get in touch with us to discuss your preferred payment method or if you have any other inquiries.

What are the prices for shipping?

We are currently offering Free Shipping with code "2024"

We offer worldwide shipping for our products.

For U.S. domestic shipping, the cost typically falls between $50 and $140 USD.

International shipping costs can range from $100 to $300 USD.

Please note that customers are responsible for any VAT and import fees required by their country.

Rest assured, all instruments are fully insured for their value during shipping.

What size is the Axiom?

Our Axiom handpans come in various sizes to accommodate different preferences and musical needs. Currently, we offer handpans with the following inner diameters (ID):

  • 15" inch (338mm) 

  • 18" inch (457mm) 

  • 21" inch(533mm) 

  • 22" inch (559mm) 

Each size presents unique sonic characteristics and playing experiences.

By adjusting the size and geometry of the shell, we can manipulate internal frequency interference, also known as impedance, which allows for the creation of new note and scale configurations.

Stay tuned as we plan to introduce additional sizes of instruments in the future!

Do you provide a case?

 

Yes, we include a standard soft case with every instrument purchase and offer multiple case options for upgrades. If you're seeking a specific level of protection, please let us know, and we'll gladly assist you in selecting the right case for your needs.

Will my pan go out of tune if it gets hot?

No, your handpan will not go out of tune if it gets hot. We kiln our instruments multiple times during the early tuning process before they are glued, ensuring maximum tuning stability. While it's common for tuned steel to experience temporary pitch fluctuations when exposed to direct sunlight, rest assured that it will return to its original tuning once it cools down. However, it's best to protect the instrument from extreme conditions whenever possible. Avoid playing the instrument while it's hot, as it may detune more easily, especially if played with hard strikes.

What Models do you offer?

We offer a variety of handpan models, each with its own unique features and characteristics. Some of the models we may offer include:
 

  1. Standard Models: These will include just about any 7-10 note layouts. These are typically the most commonly available handpan models, offering a balanced combination of tone, resonance, and playability. Our preferred material for our standard models is currently Stainless Steel, though this may change in the future.

  2. Custom Models: Axiom may also offer custom handpan designs tailored to the specific preferences and needs of individual customers. These custom models may include unique Materials, scale configurations, artwork, or other personalized features.
     

It's worth noting that the specific models available from Axiom may vary over time, as we may introduce new designs or discontinue older ones based on customer demand and artistic inspiration. If you're interested in learning about the current models available from Axiom, it's best to visit our store or contact us directly for the most up-to-date information.

What Scales do you offer?

At Axiom, we offer a wide range of handpan scales to suit diverse musical preferences. From traditional scales to custom creations, we can craft just about any scale you desire. Whether you're drawn to the melodic tones of a common scale or seeking something unique and personalized, we have the expertise to bring your musical vision to life. Contact us to explore our selection of handpan scales and discuss your customization options.

How do I care for and clean my Axiom?

 

1. Regular Maintenance:

  • Wiping: After each playing session, wipe down the handpan with a soft, dry or recently lubricated cloth to remove any moisture, fingerprints, or dust. This prevents buildup and maintains the instrument's appearance.

  • Avoid Water Exposure: Handpans are susceptible to corrosion, especially if made of raw steel. Avoid exposing the instrument to water or moisture for prolonged periods; never immerse it in water.

 

2. Preventing Corrosion:

  • Apply Protective Oil: To prevent corrosion, apply a thin layer of protective oil (such as Seal 1, froglube, coconut oil, mineral oil, or other specialty handpan oils) to the surface of your handpans regularly. Use a soft cloth to apply the oil evenly, focusing on areas prone to moisture buildup.

  • Keep Dry: Ensure the handpan is completely dry before storing it in its case. If it gets wet, gently towel dry it immediately to prevent water spots and rust formation, followed up with a fresh coat of oil/lubrication.

 

3. Storage:

  • Protective Case: When your handpan is not in use, store it in a padded, protective case to shield it from dust, moisture, and accidental damage. Select a case specifically designed for handpans, ensuring it has adequate padding and ventilation.

  • Before storing your handpan in the case, ensure it is completely dry or lubricated. If your instrument has been recently exposed to moisture or water, storing it in a case without proper drying may trap moisture inside and permanently alter its surface appearance.

  • Avoid Extreme Conditions: Store the handpan in a stable environment away from extreme temperatures, humidity, and direct sunlight. Avoid leaving it in a hot car or in a damp basement, as these conditions over time may cause damage.

 

4. Cleaning:

  • Regular Cleaning: Periodically clean the handpan to remove dirt, oils, and buildup. Use a 70-90% isopropyl alcohol and a soft, non-abrasive cloth or sponge to gently wipe the surface and avoid contact with the rubber edge trim. Avoid using harsh chemicals or abrasive cleaners, as they can damage the finish. 

  • Drying: After cleaning, ensure the handpan is thoroughly dried with a clean, dry cloth. Allow it to air dry completely and relubricate before storing it in its case.

 

5. Handling and Playing:

  • Handle with Care: Handle the handpan with care to avoid dents, scratches, or other damage. Always support the instrument from underneath when carrying it, and avoid dropping or banging it against hard surfaces.

  • Playing Techniques: Use proper playing techniques to prolong the life of your handpan. Avoid playing with excessive force, mallets, or using sharp objects that can damage the surface or disrupt tuning.

 

6. Professional Maintenance:

  • Regular Inspections: Periodically inspect the handpan for signs of wear, damage, or tuning issues. If you notice any problems, consult us for all maintenance and adjustments.

 

7. Additional Tips:

  • Avoid Harsh Environments: Avoid playing or storing the handpan in harsh environments such as sandy beaches, salty air, or dusty areas, as these can accelerate corrosion and damage.

  • Play Regularly: Regular playing can help maintain the handpan's tuning and sound quality. However, be mindful of proper care and maintenance practices to ensure longevity.

 

By following these comprehensive care guidelines, you can keep your handpan in excellent condition and enjoy its beautiful sound for years to come.

What is your return policy?

Our return policy extends for 15 days from the date of purchase. The buyer is responsible for covering all shipping charges associated with returns. Since each instrument is meticulously handcrafted, any scratches or damage incurred may require partial compensation, as the instrument may not be resold at its full price.

Furthermore, your instrument is backed by a lifetime warranty covering any issues stemming from its initial build and manufacture. Should any repair or replacement be necessary due to such issues, we will handle it promptly and efficiently.

What happens if I damage my instrument or it goes out of tune?

We offer re-tuning services for any Axiom handpan brought to or shipped to our shop.

Please note:

  • The owner is responsible for shipping costs.
     

  • If an estimate is required before physically inspecting the instrument, we may request a clear video demonstrating the issues.

Handpans naturally experience tuning drift over time, especially with regular or heavy playing. With gentle handling, it may be years before a re-tune is necessary. However, heavy playing can accelerate the need for re-tuning.


Pricing:

  • The cost of re-tuning can vary on from common wear to major damage if subjected to a drop or mishap.

  • Standard adjustments from common wear will cost $75 plus shipping. They can also be brought to us in person at our shop or any Handpan gathering we attend.

Where are you located?

We are situated in Pahrump, Nevada, just an hour and a half outside of Las Vegas. Pahrump is a small town located on the outskirts of Death Valley, California.

 

Reach out if you are interested in visiting here!

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